We are responding to our promises – your money will be returned if something goes wrong. All the details about the refund are here.
When you can request a refund depending on the order volume and features.
Orders <20 pages
Less than 20 pages/slides 14-day period
Orders >20 pages
More than 20 pages/slides 30-day period
If plagiarism is confirmed 180-day period
Cases when a refund is appropriate
There are various scenarios, the order of case processing, and possible measures taken.
If you want to cancel the order
The order is not completed/delivered/ downloaded
Order delivery was delayed
Irrelevance to the initial instructions
My order was canceled
You requested another writer
Refunds on a case-by-case basis
3 steps to get a refund
01You submit a money-back request
You can request a refund anytime by phone, email, or chat from your Customer Area. Specify the issue and number of your order or email; add documented proof if the reason for a refund requires it.
02We are processing your request
After getting a request, your order is immediately forwarded to the Quality Assurance Department. If there are any additional questions or issues, our Support manager will contact you directly.
03You get your funds back
When the request is processed, you will get compensation determined by the Quality Assurance Department after comparing their findings about the case with the reasons for the refund.
More facts about
our money-back option
What instructions are considered irrelevant within a money-back?
In the event that the reason for the refund is a discrepancy with the instructions, the Quality Assurance Department will use the original instructions given by the customer initially for comparison. Any other new, additional, or differing requirements that are provided after the fact are considered irrelevant.
What determines the refund request processing time?
The time of processing requests may vary from case to case and depends on paper volume and refund reason. Please note that you must submit a request within the refund period available for your paper. Even if this is an exceptional case with an extended 180-day period, it is much preferable to make the initial request within 14 or 30 days.
What information is required to initiate a refund request?
To initiate a refund request, you need to specify a reason. In some cases, you may be required to add a document proof, e.g., a plagiarism report, a scanned copy of your supervisor's feedback, etc., if there are any problems with the quality or instructions. If there are any problems with following instructions and a revision has been requested and is not helpful, the Quality Assurance Department will review the case based on all paper versions, including the original and the revised ones.
Can I track the status of my refund request?
You can contact us anytime to find out the status of your request from your Support manager. Our Customer Support is available 24/7; the average response time is 1 minute.
What if I have a unique situation?
Please contact us using any available communication methods (email, phone, message board, or live chat) and specify your needs and preferences to the Customer Support manager. Our Customer Support is available 24/7 and is always ready to help you with your issue, find a solution, or answer any of your questions.